In order to get your money back, all you need to bring to the store is: The furniture you’re trying to return (duh?!) A valid photo I.D. Proof of purchase (a receipt or an online order confirmation. The same card you used for the initial purchase.
You can return the whole or part of your order to any IKEA Store or Order and Collection Point. Please take your Order Confirmation email, delivery receipt and the payment card with which you paid for the product(s).
A: We will be happy to exchange it for you within 365 days from purchase once our stores reopen. Please visit our stores or contact customer support centre once we resume normal business operations.
Q: How can I return items purchased online or over phone? A: Under normal circumstances, items can be returned to any IKEA store location with proof of purchase (for online and phone orders , your order confirmation will come via email). Visit our returns page to find out the best way to return for you.
You can receive in-store credit and give your used IKEA furniture a second life. With the IKEA Sell- Back service*, there’s no need to recycle or dump your old stuff. *Not available at IKEA stores in Ontario, Quebec, and Winnipeg.
All furniture returns must be in their original, saleable condition. Furniture can ‘t be returned half- assembled or broken; if you have assembled the furniture , you should take it apart before returning it, and be sure to include all parts, hardware, and original packaging in your return .
For large item returns (where we will need a truck to pick it up ) contact us and we will setup a pickup ! This service is not available in all areas.
Damaged /Faulty part – You can take just the part and your receipt to an IKEA store and we will exchange this for you. Alternatively, you can return the entire item for an exchange or a refund. If you can’t make it back to an IKEA store, you can contact us and we will discuss options with you.
We asked IKEA . “Generally speaking long wait times are attributed to customers not having their receipts so there is time spent researching their original order,” said a company spokesperson.
Step 1: Choose ‘Click and collect’ at checkout and you will be able to select an IKEA Store or a nearby Collection Point, operated by a third-party partner. Step 2: Wait until you receive the “Start the car!” email before heading to the store.
You must have your receipt and valid government issued photo ID in order to return or exchange your product. Information from your ID will be retained in a company-wide database to be used only for authorizing returns. Refunds will be made in the same form of payment originally used to make the purchase.
They will not take phone orders, they will not hold items and they are generally rat bastards.
Like many other companies, IKEA is experiencing shipping delays because of the coronavirus crisis, so be patient, as delivery times are running longer than usual. There’s no word yet on when IKEA delivery will return to its previous format, or what its post-pandemic format will be.
Why the expensive shipping costs? It turns out that shipping prices are based on flat rates geared to be more cost effective for customers who purchase in bulk. ” IKEA wants to offer the best delivery rates to all customers,” said Michael Witthauer, marketing specialist for IKEA Direct, via email.
At the IKEA store, follow signage for Click & Collect to pick-up your order. Once your order is loaded into your vehicle, drive off and enjoy your new purchase. If one or more of your ordered items becomes unavailable, we will notify you by email before your selected pick-up timeframe.